Jenzy is print-on-demand. Every item is made specifically for you after you place your order — nothing is pre-stocked. Because of this, we do not accept refunds, returns, or exchanges for change-of-mind, wrong size, or wrong color.
1. Why no refunds?
Print-on-demand means production starts the second you check out. Your tee, hoodie, or hat doesn't exist yet — we build it just for you. Because your piece is custom-made and can't be resold to another customer, we're unable to offer refunds or returns for reasons like:
- Change of mind after ordering
- Ordered the wrong size (please use the size guide on the product page)
- Ordered the wrong color, style, or design
- Shipping delays caused by the carrier or customs
- Address entered incorrectly at checkout
2. Damaged, defective, or misprinted items
If your order arrives damaged, defective, or misprinted, that's on us and we'll make it right. Send us a message within 7 days of delivery with:
- Your order number
- Clear photos of the item and the issue
- A photo of the shipping label if damage happened in transit
Once we verify, we'll send a free replacement or, if we can't reproduce the item, issue a refund to your original payment method. No need to ship the damaged piece back.
3. Lost packages
If tracking confirms the package is lost in transit, we'll ship a free replacement. See our Shipping Policy for timeframes.
4. Cancellations
Because production starts immediately, orders cannot be cancelled after checkout. Please double-check your cart, size, and shipping address before placing the order.
5. Size guides
Every product page includes a size guide. If you're between sizes, we recommend sizing up — most Jenzy fits run true to modern streetwear. Reach out before ordering if you want a fit rec, we got you.
6. Contact
Questions or an issue with a specific order? Send us a message — we reply within one business day.