Every Jenzy piece is made-to-order. Here's exactly what happens after you check out — no mystery, no ghosting.
1. Production starts when you order
We begin production the moment your order is placed. Nothing sits on a shelf — your item is printed, pressed, and packed specifically for you. That means we can't hold or pause orders once they're in.
2. Order confirmation email
You'll get an order confirmation email as soon as checkout completes. If it's not in your inbox within a few minutes, check spam or send us a message.
3. Production time
Typical production takes 2–5 business days depending on the product (tees are fastest, embroidered pieces and all-over-print items take a little longer).
4. Shipping time (after production)
- USA: 3–7 business days
- Canada: 5–10 business days
- International: 7–20 business days depending on destination and customs
5. Tracking numbers
As soon as your order ships, we email you a tracking number and a link to follow the package end-to-end. You'll get updates from us at the key milestones — order received, in production, shipped, and delivered.
6. Shipping addresses
Double-check your address at checkout. Because production starts immediately, we can't change the shipping address after the order is placed. Orders returned to sender due to a bad address can be re-shipped at the customer's cost.
7. Customs, duties & taxes (international)
International orders may be subject to import duties and taxes charged by your country. Those are the customer's responsibility and are not included in the checkout total.
8. Lost or stuck packages
If tracking hasn't updated in 10+ business days (domestic) or 25+ business days (international), send us a message and we'll open an investigation with the carrier and make it right.